1.1. DARKEST DAYS (hereinafter referred to as the "Game") is developed and serviced by NHN (hereinafter referred to as the "Company") and is operated in accordance with the following policies. The company will make its best efforts to provide smooth service, protect customers, and promptly and consistently address any elements that may interfere with gameplay.
1.2. The purpose of this Operating Policy is to set forth the rights, obligations, and responsibilities between DARKEST DAYS and its users, as well as other necessary matters.
1.3. The operating policy may be modified for better game operation and any changes will be announced on the official website (https://darkestdays.hangame.com) at least 7 days prior to the effective date (or 30 days in advance for significant or unfavorable changes). In addition, even if certain actions are not explicitly stated in this policy, behaviors that interfere with normal gameplay may still be subject to disciplinary action based on internal policies, in accordance with the Terms of Service.
Users are encouraged to review the policy regularly to avoid any disadvantages while using the game or community features. The Company is not responsible for any issues that arise due to failure to review the policy.
1.4. Users who violate the operating policy may be subject to penalties, such as restrictions on community or in - game access, depending on the severity of the issue. If the user believes the penalty is unfair, they may request a review through the customer support center. The Company may lift the restriction if the request is deemed justified.
1.5. If a user wishes to object to a restriction imposed by the Company, they must submit an objection form stating the reason for their disagreement through the customer support center within 15 days from the date the restriction was issued.
1.6. Upon receiving the objection form, the Company must respond to the user’s claim through the customer support center within 15 days of receipt. However, if a response within 15 days is not feasible, the Company will notify the user of the reason for the delay and the expected timeline for resolution.
1.7. Any matters not specified in this operating policy will be interpreted and handled in accordance with relevant laws, the Terms of Service, and generally accepted practices.
1.8. This Operating Policy applies to DARKEST DAYS' services across all platforms (Steam, Epic Games, Google, Apple).
2. Rights and Responsibilities of Users2.1. User Rights
2.1.1. Users have the right to enjoy various types of content and services provided within the game. However, ownership of in - game content such as characters and items remains with the Company.
2.1.2. If users encounter difficulties using the game, they may contact customer support through the game website – Customer Support – Help Center – Contact Us. Inquiries may be submitted at any time, but responses will be provided during customer service hours only.
* Customer Support Hours: 9:00 a.m. to 6:00 p.m. on weekdays (closed on weekends and holidays)
2.1.3. If a user suffers harm caused by another user, they may request the Company to take action in accordance with the operating policy. However, the Company cannot assist with damages caused by the user’s own violation of responsibilities.
2.1.4. The Company is committed to responding to user inquiries, suggestions, and reports as quickly and thoroughly as possible. However, delays may occur due to unavoidable circumstances such as a high volume of inquiries. We ask for your understanding, and assure you that the Company always puts users first.
2.2. User Responsibilities
2.2.1. Users must not engage in actions that violate the Terms of Service, this policy, or commonly accepted social norms. Violations that cause harm to other users or the Company may result in service restrictions according to the policy.
2.2.2. Users may not engage in any commercial or profit - generating activities using the game service without prior approval from the Company.
2.2.3. Users may not copy, reproduce, alter, translate, publish, or otherwise use any information obtained through the game service, nor provide such information to others without prior consent from the Company.
2.2.4. Users may face penalties for spreading false information that has not been officially announced by the Company and causes confusion among other users.
2.2.5. If users discover or experience vulnerabilities in the game (bugs, system errors, illegal programs, etc.), they must report them to the Company and must not share or exploit them. Failure to report such vulnerabilities and instead abusing or sharing them with others will be regarded as intentional misconduct and may result in restrictions based on this operating policy.
2.2.6. Users must provide accurate personal information when registering for the service. The Company cannot assist in cases of damage caused by the use of false or stolen information, and the user will bear full responsibility for any consequences related to identity theft.
2.2.7. Users must take all necessary precautions to prevent their account information (ID, password, etc.) and personal information from being exposed to others. The Company is not responsible for any losses or damages resulting from a user’s intentional actions or negligence.
3. Personal Information Management3.1. The user bears primary responsibility for all activity associated with their account.
3.2. If a user shares their personal information or account with others, or transfers/sells their account through abnormal means, the Company will not acknowledge such actions. The user will not be eligible for protection or support from the Company for any issues that arise as a result (e.g., fraud, account theft).
3.3. If a user attempts to trade accounts, characters, in - game currency, or items for real money or goods, their access to the service may be restricted without prior warning. The Company will not provide assistance for any resulting issues.
3.4. Users can protect their information from unauthorized access or account theft by regularly updating their account passwords.
3.5. Most fraud cases result from personal negligence, and the Company cannot offer compensation or assistance in such cases. Users should exercise extreme caution when trading or transferring items or currency, and be aware of impersonation scams involving similar character or operator names, as well as scams that exploit personal relationships.
4. In - Game Naming Policy4.1. In general, users are free to create names (e.g., for characters, guilds) using the in - game content (systems) provided.
4.2. However, names that fall under any of the following categories may be subject to restrictions, renaming, or deletion (closure) in accordance with this operating policy in order to protect the gaming environment and its users:
- Names that impersonate or appear to impersonate Company staff or game operators
- Names that include profanity, vulgarity, advertisements, or sexually explicit content
- Names that imply intent to exchange accounts or items for real money or goods, conduct cross - server trades, or trade with other games
- Names that defame or insult specific religions, genders, races, or groups including companies
- Names that are related to or intended to impersonate the Company, the service, or original content
- Names deemed socially unacceptable or inappropriate based on common standards
- Names that may infringe upon third - party trademarks, service marks, or copyrights
5.1. Types of Restrictions
5.1.1. The Company reserves the sole right to impose usage restrictions without prior notice to users who violate this operating policy. The types of restrictions are as follows:
- Permanent Ban: Indefinite restriction from using the game and related services
- Temporary Ban: Restriction from using the game and related services for a specific period
- Warning: Temporary restrictions such as limited access, chat/behavior restrictions, or forced character name changes
- IP Block: Restriction of access to the game or services from specific IP ranges
- Game Data Adjustment: Deletion or alteration of characters, guild data, items, or paid content related to violations of the Terms of Service
5.2. Restriction Criteria
5.2.1. Even if a specific case is not explicitly listed in this policy, the Company may impose access and usage restrictions based on the severity of the issue and its impact on the service, in accordance with the Terms of Service and this policy.
5.2.2. The reasons and types of restrictions will follow the standards outlined in Section 5.3. However, the Company may adjust the level of restriction depending on the specific circumstances and the impact on the service at the time of the violation.
5.2.3. Even if an action is not explicitly defined as a violation, if it constitutes illegal behavior causes significant harm to the service or other users, restrictions may be imposed according to the Company’s Terms of Service and applicable laws, depending on the severity.
5.2.4. The Company may also issue warnings or restrict service usage for any behavior it determines to be in violation of general service terms/policies, that interferes with the smooth operation of the service for others, causes discomfort, or poses a significant threat to service integrity.
5.2.5. If a user shares their account and a third party commits a violation of the Terms of Service or this policy, both the account and the original user may be subject to restrictions.
5.2.6. The Company may retrieve any in - game content obtained through means that fall under the reasons for restrictions. In cases of suspected theft or bug exploitation, even users who received in - game trades from suspicious accounts may be subject to temporary restrictions or sanctions based on the Terms of Service and this policy.
5.2.7. The Company may impose restrictions based on information gathered from customer service reports, official complaints from institutions, police investigations, or operator monitoring if it determines that a user has engaged in a restricted activity.
5.2.8. If abnormal usage behavior or attempts are suspected, the Company may temporarily restrict related accounts in accordance with the Terms of Service and this policy to prevent potential damage.
5.3. Restriction Criteria Table
| Category | Description | 1st Offense | 2nd Offense | 3rd Offense |
|---|---|---|---|---|
| Use of Inappropriate Language | "Use of Inappropriate Language" refers to the following behaviors: - Use of profanity or vulgar language - Use of obscene or sexually suggestive language - Disparaging or insulting comments targeting specific regions, religions, races, or disabilities - Racist or sexist expressions - Threats or groundless accusations - Language that causes discomfort or disgust to others - Any other language deemed socially unacceptable ※ Sanctions or chat restrictions may apply depending on severity. |
1 day | 7 days | 30 days |
| Use of Inappropriate Names | "Use of Inappropriate Names" refers to using any names listed under Article 4.2 of the Naming Policy. ※ Upon detection, the character may be temporarily restricted, and the name forcibly changed. ※ Repeated violations may result in “Use of Inappropriate Language” sanctions. |
Warning (Forced name change) |
3 days (Forced name change) |
7 days (Forced name change) |
| Chat Spam | "Chat Spam” includes: - Posting excessive or repeated messages that disrupt others’ use of the chat or message boards. ※ Sanctions may vary depending on frequency and severity. |
Warning (60 - minute chat ban) |
Warning (60 - 300 minute chat ban) |
Warning (300+ minute chat ban) |
| Game Disruption | "Game Disruption” includes acts that interfere with normal gameplay - Abusing game or system mechanics to interfere with other players - Repeated interference or harm to other players |
7 days | 30 days | 90 days |
| Real Money Trading (including Ads) |
"Real Money Trading" includes: - Selling or attempting to sell accounts or items for real money - Trading items for real goods/services - Delegating account or character leveling in exchange for in - game items or real - world goods/services - Advertising such activities via chat/boards - Commercial promotions in - game for profit |
7 days | 30 days | 90 days |
| Fraud (including Fraud Attempts) |
"Fraud" and "Fraud Attempts" includes: - Gaining or attempting to gain an unfair advantage in the game by deceiving others ※ Victims of fraud are not eligible for restoration, but perpetrators are penalized. ※ Depending on severity, 1st offense may result in a permanent ban or legal action. |
15 days | Permanent | - |
| Account Theft | "Account Theft" includes: - Unauthorized use of another player’s account - Assisting in or benefiting from unauthorized access - Illegally obtaining items or currency from another’s account |
Permanent | - | - |
| Payment System Abuse | "Payment System Abuse” includes: - Abusing refund or cancellation processes - Sharing or promoting such abuse ※ May result in legal action depending on severity. |
Permanent | - | - |
| Personal Information Leakage | "Personal Information Leakage" refers to disclosing someone else’s personal information. ※ May result in legal action depending on severity. |
Permanent | - | - |
| Interfering with Game Operations | "Interfering with Game Operations” includes: - Spreading unverified or false information - Filing false reports to delay support services - Falsely reporting other players - Any behavior that promotes gambling in - game |
30 days | 90 days | Permanent |
| Impersonating Game Staff | "Impersonating Game Staff” includes: - Pretending to be a GM or company representative to deceive others |
30 days | 90 days | Permanent |
| Bugs/Abuse | "Bugs/Abuse” includes: - Gaining unfair advantage harming others via bugs - Manipulating game balance or systems - Collusion or manipulation of events ※ If you discover any system abuse or exploitative behavior, you must report it to Customer Support. Failure to report such actions and instead benefiting from or spreading them may also result in sanctions. ※ Even in cases where the abuse was unintentional, related items may be deleted or adjusted. ※ Depending on the severity of the case, a 'permanent ban' may be imposed even on a first offense. |
30 days | Permanent | - |
| Use/Distribution of Illegal Programs | "Use/Distribution of Illegal Programs” includes: - Using illegal programs to crash the server - Tampering with, modifying, damaging, or forging the game system through abnormal means - Promoting, distributing, or facilitating the use of illegal programs or related methods to specific individuals or the general public - Using or distributing unapproved programs and sharing them with other players ※ An illegal program refers to any software, device, or equipment that disables the technical protection measures of the game service or interferes with its normal operation. ※ Depending on the severity of the case, legal action may also be taken. |
Permanent | - | - |
| Botting/Gold Farming (for - profit) |
"Botting/Gold Farming” includes: - Systemic or organized gameplay for profit, such as item farming, transferring, or monetization - Using multiple accounts on the same device or within the same IP range, engaging in gambling activities, using illegal programs, or collecting items to funnel them to a specific account |
Permanent | - | - |
| Abnormal Gameplay | "Abnormal Gameplay” includes: - Playing the game in a pattern that deviates from normal manual controls - Using macros or other features not officially provided by the game to affect game balance or other users ※ If game logs show behavior outside the normal bounds of the system, sanctions may be imposed. ※ Regardless of whether the act was intentional, any items or currency obtained through abnormal gameplay may be revoked, and related game data may be adjusted. |
Permanent | - | - |
6.1. General Restoration Policy
6.1.1. If a customer experiences the loss of items or content during gameplay, they may request an investigation by submitting a 1:1 inquiry through the customer center.
6.1.2. If content loss is due to the company’s fault (e.g., technical issues), the company will make every effort to restore the lost data.
6.1.3. Restoration will only proceed if objective data is available through game logs. If the reported content does not exist or cannot be verified through objective data, restoration will not be possible.
6.1.4. Restoration will not be supported in the following cases:
- Malfunction of the customer’s device or unstable internet connection
- Damage resulting from not reading in - game notices, system messages, or official announcements
- Loss caused by the customer’s fault or intent (e.g., account sharing, negligence, scam involvement)
- Damage caused through normal gameplay (e.g., enhancement, dismantling, selling, trading)
- Damage resulting from scams or issues between players not involving company intervention
- Loss of account information due to device change, loss, or reset
6.1.5. Restoration services are intended to minimize user inconvenience and enhance gameplay satisfaction. If a customer is found to be abusing restoration services for personal gain, restoration will be suspended, and game access may be restricted.
6.2. Important Notes for Restoration Requests
6.2.1. Restoration requests must be submitted within 7 days of the issue occurring. Requests submitted after this period will not be eligible.
6.2.2. Inquiries must be submitted directly by the account owner. Third - party submissions will not be accepted.
6.2.3. Submitting false restoration claims may result in penalties, including restrictions on service use.
6.2.4. Restoration requests will be processed in the order received. As verification (e.g., log checks, data validation) may take time, processing could be delayed.
7. Policy to Protect Customer Support Staff7.1. Interference with Support Staff Work
The following actions are considered interference with the work and rights of support staff:
- Using profanity, sexual harassment, personal insults, or threats in 1:1 inquiries or phone calls.
- Submitting 1:1 inquiries or calls that only contain such offensive content and are unrelated to the game.
- Repeated use of offensive, harassing, or abusive language that disrupts 1:1 inquiries or phone consultation work
- Refusing to end a call or delaying a response with the intent to hinder support service operations.
- Any other acts or remarks that may cause significant mental distress to support staff and obstruct their work
* This clause has been added in accordance with Article 26 - 2 of the Occupational Safety and Health Act concerning the protection of emotional laborers.
7.2. Penalties for Violating Support Staff Rights
If a support staff member’s rights are violated through 1:1 inquiries or phone consultations, the Company may immediately terminate the consultation without prior warning and may enforce account restrictions or escalated penalties as necessary.
| Types/Restrictions | 1st Offense | 2nd Offense | 3rd Offense |
|---|---|---|---|
| Abuse of Customer Support Representatives | Warning and support session termination | 3 - day game restriction | 7 - day game restriction |
※ If offensive language, sexual harassment, personal insults, or threatening expressions continue even after the third sanction involving restricted game access, additional 7 - day restrictions may be applied cumulatively. The total duration of these sanctions can accumulate up to a maximum of 30 days.
※ If abusive behavior such as offensive language, sexual harassment, or personal insults occurs across multiple accounts accessed from the same IP address or device, it may be considered the actions of the same individual and sanctions may be applied accordingly.